BEFORE CONTACTING TECHNICAL SUPPORT, PLEASE TAKE A MINUTE TO GO THROUGH OUR CHECKLIST. THE ANSWER TO YOUR ISSUE IS MOST LIKELY COVERED HERE. IT IS DIVIDED INTO 2 SECTIONS: CHEAPCALLS SOFTWARE/HEADSET/USB HANDSET and GATEWAYS and ATAs.
(A gateway or ATA is a Voice over Internet Protocol [VoIP] hardware device connected to a regular handset or it may look like a regular telephone).

These devices are very reliable, and if they were working before, ask yourself the following questions:

• Have I added a router or other communications equipment?
  If yes, try removing it and test again.
  Try cycling the power on the router and/or your gateway device. Leave it off for 10 seconds before powering up.
• Are all of the cables connected as per the following images and instructions?
• Have you had a power outage or lightning?
  The device may be damaged. Follow the self help instructions to establish it is not a connection issue.
• Is the internet working?
  Try browsing a web site.

If you have CHEAPCALLS Dialer (Free version) we are still supporting it. But only version 1.2.2.8 will log into our servers.

You are running an out of date CHEAPCALLS dialer. You need go yo your CONTROL PANEL and ADD/REMOVE PROGRAMS and look for the listing Cheapcallsonthenet 1.2.2.x You must remove it by clicking REMOVE and then click HERE to download the latest version and follow on screen instructions. Better still sign up for the WebDialer and you never have to worry about which version you have ever again, and you will always have the latest dialer. Signup for WebDialer HERE

1. You must enter a valid account number (12 digit numbers) and your PIN (6-digits). After entering them, your account number and available balance should be visible in the top two windows below the CHEAPCALLS logo.
2. If you receive an error message "No internet connection detected. Please connect and try again" please check your Internet connection, you must have an internet connection to use use CHEAPCALLS.
3. If you have other communications programs resident in your system tray (in the bottom right section) such as Skype, Net meeting or another voice communications product, then this may be causing the problem. Some of these products use the same ports and/or reconfigure your system without your knowledge. Try disabling any other communications programs and only run CHEAPCALLS.
4. Your account may have been disabled or has expired. click HERE

You would need to contact your Internet Service Provider, but the fact you are reading this page on the internet, means you have some internet connectivity. CHEAPCALLS dialer software does NOT affect or in any way block your internet connection unless your firewall prompted you and you chose to block the CHEAPCALLS dialer software.

There are many factors that can affect voice quality. First try running the Audio Tuning Wizard by clicking the (Drop Down Menu) and selecting Audio Tuning Wizard and follow the screen prompts. See Voice Quality issues section. If you are getting problem of one way voice i.e you can hear the party speak but the other party cannot hear you, then most probably you are behind a firewall and it is blocking port 5040 and 5060. These need to be enabled. If you do not understand what this means, then you may need to contact your network administrator or support technician for this. Please show the technician this section.

Audio tuning wizard is a new feature in CheapCallsonthe.Net. Using this you can set the volume of your speaker and microphone. This will make sure that the speaker and microphone are working properly before you make a call.

Echo while calling:
If you are getting echo during conversation then turn on the speaker and ensure they are working properly. Click on the drop down menu and select Audio Tuning Wizard and follow the screen prompts.

Voice Quality is not guaranteed in Voice over IP communications due to the fact that intermediate networks are used in voice communications. So sometimes the voice quality can be great and on other times it can be very ordinary.

Supported Operating Systems:

CheapcallsDialer although works with Windows9x and Windows Millennium but it is not advised to use them for Voice over IP. So it is not guaranteed if your CheapcallsDialer will work with these Operating systems. The best OS to use with CheapCallsDialer are Windows XP and windows2000 (all versions) and Windows Vista..

Please follow the following steps to make a successful call through our system ...

1. Download and Install our dialer from our website.
2. Run the dialer from Start Menu>Programs> CheapCallsDialer.
3. Enter your 12 digit account number and 6 digit PIN to login.
4. You will see your balance and are ready to make calls. Enter the number you want to call and click the "Green icon to call" or press enter key.
   

If you are not able to make call you must follow the instructions given below...

1. You must make sure that you modem is full duplex (if you are connected through modem)
2. You must make sure that your sound card is full duplex--Audio Tuning Wizard will determine the sound card is FULL DUPLEX.
3. Make sure that both your microphone and speakers are connected to your computer in the proper sockets. Even if you are using a headset, there is often a separate plug for both your headset speakers and the affixed microphone.
4. Check to see if your speakers & microphone have their own volume levels and increase the level.
5. Make sure your Windows audio volume is not set to "mute". Double-click on the speaker icon in your system tray (lower-right corner of the screen next to your PC clock) and check to see that none of the "mute" options are checked.
6. If the speaker icon is not in your system tray, from your Window "Start" menu:
   Select SETTINGS - > CONTROL PANEL
   
   Click the "Multimedia" icon
   Make sure the "Show the volume control icon in the system tray" option is checked
   Click "OK" and follow the previous step
   Make sure nothing else is running on your computer (CD player, MP3 player, answering machine, etc.) that may be using your sound card. Close out of all programs and try placing the call again.
7. You must make sure that no other H.323 application is running, like net meeting etc.
8. Do not type spaces, dashes, plus signs, parentheses, or any special characters. Do not include any thing before the country code at the beginning of the number.
   
   Dialing Procedure
   DO NOT TYPE:
   
   011 213341432 (do not type 011)
   (231) 2341234 (do not use parentheses)
   231-234-1234 (do not use dashes)
   +2312341234 (do not use a + sign)
   231 234 1234 (do not use spaces)
   
   YOU SHOULD DIAL:
   12133411432
   Still having problems? Register for Technical Support HERE